Sage VIP Classic and Premier
Current software versions
| Application |
Version |
| Sage VIP Classic and Premier Payroll |
Release 6.1b |
| Premier ESS |
Version 12.9 |
| Premier HR |
Version 23.11.0.1 |
The current version of your payroll software is available for download from the Sage Customer Portal.
Latest patch, report and tax files
Next payroll software version
Our next update, Release 6.2a is scheduled to be available by 7 March 2024, and will include:
- South African Tax Tables for 2024/2025
- OID Report for 2023 Return of Earnings (financial year 2023/2024)
More information will be shared on the Sage Community Hub once the update is released.
Sage ID: 2-Factor Autentication
From 19 March 2024, 2-factor authentication (2FA) will be mandatory when logging in with your Sage ID.
For more information on this feature and how to activate it, click here.
Review frequently asked questions on this month's Support Snippets.
Legislative Updates
South Africa
Zimbabwe
Get real-time information notifications
Stay updated on the latest news related to the payroll environment by activating real-time notifications on the Sage Community Hub forums. Click here for steps to activate your notifications.
Engage with Sage
Webforms - Submit your queries on the Sage Portal
You can now submit and follow up on your queries on the Sage Portal.
Click here for more information how you can now submit your query online.
Please share your feedback
At Sage, we’re serious about improving the quality of our Support Centre Service.
After each engagement with a Support Centre Agent (either on phone, chat or email) you’ll receive a survey asking you to rate your interaction.
Please take a few minutes to complete the survey. Your feedback is used to improve our service to you!
Customer Complaints - New email address
We have introduced a new email address complaints.za@sage.com which allows you to escalate any concerns on your product or service received.
A reference number will be provided, and we will review and respond as soon as possible.
General Announcements
Annual Licence Fee Renewals for 2024/2025
Annual License Fee Renewal invoices was sent out early in January 2024, which is payable before end February 2024. You can view your invoices and statements on the Sage Customer Portal.
Payments to Sage
To help maintain access to your software, we need to allocate your payment to the right account. The easiest way to do this:
- Make use if the Pay Now or recurring payments options available on the Sage Customer Portal
- Always use your Sage account number (Site code) as payment reference on all payments to Sage
- When paying via EFT, please pay into the appropriate bank account that reflects on your statement
- To make it easier, we have introduced the Pay Now function and Debit Order options on the Sage Customer Portal. Click here to download our guide for these payment options.
Due to the introduction of POPIA on 1 July 2021, we are unable to obtain details from banks to investigate incorrect payment references.
Sage Finance available on Live Chat
You can contact the Sage Finance team with any invoice or payment-related queries without the need to wait on the telephone queue.
Support operating hours
Live Chat, Telephone and Webforms
- Mondays to Thursdays - 08:00 to 17:00
- Fridays - 08:00 to 16:00
We are closed on weekends & South African public holidays.
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