Sage VIP Classic and Premier
Current software versions
The latest version of your payroll software is available for download from the Sage Customer Portal.
| Application |
Version |
| Sage VIP Classic and Premier Payroll |
Release 6.2a |
| Premier ESS |
Version 12.9.28.1 |
| Premier HR |
Version 24.3.0.1 |
This update is compulsory for all users and should be installed prior to commencing your May 2024 payroll month.
South African users must install the update in both live and tax year-end copy systems for 2023/2024.
Click here for more information on this software release.
Latest patch, report and tax files
A new patch and tax file for Release 6.2a is planned to be available on the Sage Portal on March 21, 2023. This release will incorporate the following updates:
- Democratic Republic of Congo (DRC) - Tax changes effective 1 January 2024
- Kenya – Post-retirement medical fund relief
- OID Report and IRP5 validation fixes
Discontinuation of Basic Access Control
Users who are currently utilising the Basic Access Control option are strongly encouraged to transition their company access to Advanced Access Control. Click here to read more.
Sage ID: 2-Factor Autentication
From 19 March 2024, 2-factor authentication (2FA) will be mandatory when logging in with your Sage ID.
Sage ID serves as the authentication method for Employment Verification Services and grants access to the functionalities within the Sage Community Hub and Knowledgebase.
For more information on this feature and how to activate it, click here.
Review frequently asked questions on this month's Support Snippets.
Legislative Updates
South Africa
Namibia
Lesotho
Get real-time information notifications
Stay updated on the latest news related to the payroll environment by activating real-time notifications on the Sage Community Hub forums. Click here for steps to activate your notifications.
Engage with Sage
Submit your queries on the Sage Portal
We've made some changes to the process of logging queries for Customer Support.
Click here for more information how you can now submit your query online.
Please share your feedback
At Sage, we’re serious about improving the quality of our Support Centre Service.
After each engagement with a Support Centre Agent (either on phone, chat or email) you’ll receive a survey asking you to rate your interaction.
Please take a few minutes to complete the survey. Your feedback is used to improve our service to you!
Email address to submit any complaints
We have introduced a new email address complaints.za@sage.com which allows you to escalate any concerns on your product or service received.
A reference number will be provided, and we will review and respond as soon as possible.
General Announcements
Payments to Sage
To help maintain access to your software, we need to allocate your payment to the right account. The easiest way to do this:
- Make use if the Pay Now or recurring payments options available on the Sage Customer Portal
- Always use your Sage account number (Site code) as payment reference on all payments to Sage
- When paying via EFT, please pay into the appropriate bank account that reflects on your statement
- To make it easier, we have introduced the Pay Now function and Debit Order options on the Sage Customer Portal. Click here to download our guide for these payment options.
Due to the introduction of POPIA on 1 July 2021, we are unable to obtain details from banks to investigate incorrect payment references.
Sage Finance available on Live Chat
You can contact the Sage Finance team with any invoice or payment-related queries without the need to wait on the telephone queue.
Support operating hours
Live Chat, Telephone and Webforms
- Mondays to Thursdays - 08:00 to 17:00
- Fridays - 08:00 to 16:00
We are closed on weekends & South African public holidays.
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