Sage VIP Classic and Premier
Current software versions
The latest version of your payroll software is available for download from the Sage Portal.
| Application |
Version |
| Sage VIP Classic and Premier Payroll |
Release 6.2a |
| Premier ESS |
Version 12.9.28.1 |
| Premier HR |
Version 24.3.0.1 |
This update is compulsory for all users and must be installed before starting your May 2024 payroll month.
South African users must install the update in both live and tax year-end copy systems for 2023/2024.
Click here for more information on this software release.
Latest patch, report and tax files
The following patch and tax files for Release 6.2a are now available on the Sage Portal for more information on this software release.
- Patch 1 - Botswana Report and dotmatrix print fix
- Patch 2 - DRC & Kenya tax changes, OID and IRP5 report fixes (RSA users must install on Live and Tax Year-end Copy systems)
- Patch 3 - Lesotho tax changes for 2024/2025 and fix for DRC 30% tax limit
Warning message "Cannot roll into May 2024 under 6.1a or 6.1b"
Your payroll application will only allow you to start your May processing on the latest version Release 6.2a. Click here for more details if you get this warning message.
Sage ID: 2-Factor Authentication
Sage ID serves as the authentication method for Employment Verification Services and grants access to the functionalities within the Sage Community Hub and Knowledgebase.
2-factor authentication (2FA) is now mandatory when you log in any application, site or feature with your Sage ID.
For more information on this feature and how to setup 2FA, click here.
Discontinuation of Basic Access Control
If you are currently utilising the Basic Access Control option in your payroll you are strongly encouraged to transition your company access to Advanced Access Control. Click here to read more.
Review frequently asked questions on this month's Support Snippets.
Legislative Updates
South Africa
Kenya
Lesotho
Zimbabwe
Get real-time information notifications
Stay updated on the latest news related to the payroll environment by activating real-time notifications on the Sage Community Hub forums. Click here for steps to activate your notifications.
Engage with Sage
Submit your queries on the Sage Portal
We've made some changes to the process of logging queries for Customer Support.
Click here for more information how you can now submit your query online.
Please share your feedback
At Sage, we’re serious about improving the quality of our Support Centre Service.
After each engagement with a Support Centre Agent (either on phone, chat or email) you’ll receive a survey asking you to rate your interaction.
Please take a few minutes to complete the survey. Your feedback is used to improve our service to you!
Email address to submit any complaints
We have introduced a new email address complaints.za@sage.com which allows you to escalate any concerns on your product or service received.
A reference number will be provided, and we will review and respond as soon as possible.
General Announcements
Correct Payment Allocations
To ensure that we allocate your payment accurately and timeously, please use your site code / account number located on your statement or invoice as reference.
Supporting Payment Queries
We value your time! We can help you with your account queries related to your customer statement or any payment allocation queries. To ensure you get the right support, choose Option 2 on our IVR when you call through.
Support operating hours
Live Chat, Telephone and Webforms
- Mondays to Thursdays - 08:00 to 17:00
- Fridays - 08:00 to 16:00
We are closed on weekends & South African public holidays.
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