Sage Business Cloud Payroll Professional
Sage ID: 2-Factor Authentication
Sage ID serves as the authentication method for Employment Verification Services and grants access to the functionalities within the Sage Community Hub and Knowledgebase.
2-factor authentication (2FA) is now mandatory when you log in any application, site or feature with your Sage ID.
For more information on this feature and how to setup 2FA, click here.
Payroll software version
The current version of your payroll software Release 6.2a was deployed on the 6th of March 2024 and is a mandatory update for all users.
Tax Year-end Instances
South African employers can submit their Annual EMP501 Reconciliation submissions and OID reports on either Release 6.1b or Release 6.2a.
Review frequently asked questions on this month's Support Snippets.
Legislative changes
South Africa
Kenya
Lesotho
Zimbabwe
Real-time information notifications
Stay updated on the latest news related to the payroll environment by activating real-time notifications on the Sage Community Hub forums. Click here for steps to activate your notifications.
Engage with Sage
Submit your queries on the Sage Portal
We've made some changes to the process of logging queries for Customer Support.
Click here for more information how you can now submit your query online.
Please share your feedback
At Sage, we’re serious about improving the quality of our Support Centre Service.
After each engagement with a Support Centre Agent (either on phone, chat or email) you’ll receive a survey asking you to rate your interaction.
Please take a few minutes to complete the survey. Your feedback is used to improve our service to you!
Customer complaints - email address
We have introduced a new email address complaints.za@sage.com which allows you to escalate any concerns on your product or service received.
A reference number will be provided, and we will review and respond as soon as possible.
General Announcements
Correct Payment Allocations
To ensure that we allocate your payment accurately and timeously, please use your site code / account number located on your statement or invoice as reference.
Supporting Payment Queries
We value your time! We can help you with your account queries related to your customer statement or any payment allocation queries. To ensure you get the right support, choose Option 2 on our IVR when you call through.
Support operating hours
Live Chat, Telephone and Webforms
- Mondays to Thursdays - 08:00 to 17:00
- Fridays - 08:00 to 16:00
We are closed on weekends & South African public holidays.
|
