Sage VIP Classic and Premier
Current software versions
The latest software is available for download from the Sage Portal.
| Application |
Version |
| Sage VIP Classic and Premier Payroll |
Release 6.3b |
| Premier ESS |
Version 12.11.4.2 |
| Premier HR |
Version 24.10.0.3 |
Click here for more information on this software release.
Latest software patch and Africa tax/report files
The following files are available on the Sage Portal:
Release 6.3b
Release 6.3a:
Take note: These patch files are included in Release 6.3b.
End-of-year payroll processing tips
Review guidelines shared by payroll experts to complete your December payroll on time, Leave Module, Leave Pay, and Separate Payslips functions.
View our Community Hub forum post with more information.
Warning message "The Number of Weeks left in the Tax Year is not sufficient"
During the start of a new pay period from December to Janaury, you might receive this on-screen warning message.
Click here to read more about this warnings and how to resolve the issue.
Review frequently asked questions on this month's Support Snippets.
Legislative Updates
South Africa
Nigeria
Rwanda
Get real-time information notifications
Stay updated on the latest news related to the payroll environment by activating real-time notifications on the Sage Community Hub forums. Click here for steps to activate your notifications.
Engage with Sage
Operating hours during the festive season
We would like thank all our Customers and Business Partners for your support this year and wish you a well-deserved break during the holiday season!
Please take note of our Customer Support operational hours over the holidays:
| Monday December 16th, 2024 |
Closed |
| Tuesday December 24th, 2024 |
Close at 12:00 SAST |
| Wednesday December 25th, 2024 |
Closed |
| Thurday December 26th, 2024 |
Closed |
| Tuesday December 31st, 2024 |
Close at 12:00 SAST |
| Wednesday January 1st, 2025 |
Closed |
We'll see you in 2025 as we continue providing you with great advice and support through our monthly newsletters and Community Hub.
Discover the Benefits of Joining Our Online Community!
Becoming a member opens the door to a variety of advantages that can enhance your experience with Sage VIP Classic and Premier.
Here’s why you should consider joining us:
- Simplify your year-end processing: Become part of our community to receive valuable tips on preparing and completing your December payroll
- Access: Be the first to receive exclusive updates, special promotions, and early notifications regarding our newest products and services.
- Professional Guidance: Engage directly with our team and industry specialists. If you have inquiries regarding our products, require assistance with troubleshooting tips, our experts are here to help.
- Assistance and Resources: Our community serves as an excellent platform for seeking guidance and resolving any issues you may encounter. Connect with others to share your experiences, receive insights from fellow members, and uncover valuable tips that you may not find in other places
Becoming a member is simple! Head over to our Sage resource page, and click on 'Ask Community Hub Members'.
We look forward to welcoming you and exploring ways to improve your experience together!
Feedback on Customer Service
At Sage, we’re serious about improving the quality of our Support Centre Service.
After each engagement with a Support Centre Agent (either on phone, chat or email) you’ll receive a survey asking you to rate your interaction.
Please take a few minutes to complete the survey. Your feedback is used to improve our service to you!
Customer feedback and concerns
Please click here in order to share your feedback or to raise any concerns on your product or service received.
A reference number will be provided, and we will respond as soon as possible.
General Announcements
Annual License Fee Renewals
Your Annual License Fee renewal invoices will be sent out in early January 2025. Please note that these are payable before end February 2025.
You will also be able to view your invoices on the Sage Portal from January 1st, 2025.
Please reach out to our Renewals Team should you have any questions.
Bank Confirmation Letters
As we continue to simplify our processes to support you, we're excited to let you know that we have automated the generation of Bank Confirmation Letters.
You can now apply for a Bank Confirmation letter online - please note you'll need access to the Sage Portal.
Click here for a guide to request the letters online or reach out to our Finance Operations Team if you have any questions.
Bank Details Change
Aligned to our purpose at Sage of breaking down barriers so everyone can thrive, we are continuously striving to simplify our processes and improve our service delivery.
To this end, after considerable deliberation and due diligence, we will be processing all financial transactions through a new account with Standard Chartered Bank.
This change has already been implemented across several legacy bank accounts and comes as a positive step towards simplifying our payment platforms to supporting our customers’ more effectively.
Please note, that we have already updated our customer statements from June 2024 to reflect our new Standard Chartered bank details.
Should you have any questions, please contact 086 123 7243 or visit our Compliance Portal.
Correct Payment Allocations
To ensure that we allocate your payment accurately and timeously, please use your Site Code located on your statement or invoice as reference.
Supporting Payment Queries
We value your time! We can help you with your account queries related to your customer statement or any payment allocation queries. To ensure you get the right support, choose Option 2 on our IVR when you call through.
Support operating hours
Live Chat, Telephone and Webforms
- Mondays to Thursdays - 08:00 to 17:00
- Fridays - 08:00 to 16:00
We are closed on weekends & South African public holidays.
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